RAK Department of Human Resources Celebrates HR Units STARS Classification
The Department of Human Resources of RAK Government organized a special ceremony to announce the results of HR Units classification under the Evaluation and Classification System (STARS). This system was launched by the DHR to assess the capabilities of HR units within the government through criteria based on best practices. The goal is to support the realization of RAK Vision by building the capacities of government entities in managing human capital, implementing policies, and delivering exceptional services to enhance employee satisfaction, improve their career journey, and increase the satisfaction of government entities with their HR units as business partners and success enablers.
The system is based on several criteria derived from the letters of the Arabic word that means “STARS” with each letter representing a main criterion under which sub-criteria fall (System, Quality, Communication, Alignment). Based on these, HR units are evaluated and classified from one to five stars according to their capabilities development and maturity.
The ceremony was attended by several general managers and heads of HR. The program included a presentation of the DHR’s 2025–2027 strategy aimed at ensuring the strategic alignment across the government. Additionally, the "HR Units Evaluation and Classification System Journey" was showcased, highlighting the various stages from the initial brainstorming sessions to establish preliminary evaluation criteria to the announcement of the final results.
The ceremony was concluded by announcing the three entities that received the highest ratings in the first cycle of the system:
• Department of Economic Development
• RAK Public Prosecution
• RAK Customs Authority
The DHR leadership emphasized that this system is part of its efforts to promote a culture of organizational excellence and enhance the efficiency of human resources in RAK government. This is achieved by building HR units capable of delivering world-class services and work practices in human capital management, fostering competition among HR units to improve compliance, and ensuring the provision of pioneering and innovative services to employees.